How do I enrol my child?
We welcome you to fill out our online waiting list form and we will get in contact with you shortly to discuss your application. Alternatively you can call us to discuss your childcare needs or you are more than welcome to call in at any time convenient to you. No appointment is necessary.
Do you cater for dietary restrictions/allergies?
Yes we are more than happy to cater for all dietary restrictions whether it be for religious/cultural reasons or allergy related.If your child suffers from allergies other than food such as mosquitoes, sunscreen etc please be sure to inform educators on enrolment and you will be given an allergy form to fill out. For severe allergies we will need an ‘Action Plan’ from your child’s doctor.
Can I bring a birthday cake for my child?
Yes definitely. We love to celebrate birthdays here at Smart Kidz with our children and their families. We simply ask that you send individual cakes such as cupcakes or donuts as these are much easier for us to distribute and request that a list of ingredients is provided with the cake to protect children with food allergies.
What if my child isn’t feeling well?
If your child is suffering from a contagious illness such as vomiting/diarrhoea they will need to be absent from childcare until 24 hours after their last bout. They will also need a Doctors clearance stating they are no longer contagious. This is also the case for when children have temperatures over 38 degrees Celsius. All absences must still be paid for.
My child requires medication, can they still come to childcare?
As long as your child is not contagious they are most welcome to come to childcare even if they need medication although medication must be in its original container and if prescription medication, must be prescribed for the child you would like us to administer it to and not a sibling etc. Medication must be handed to an educator and is never to be left in the child’s bag. Our educator will then give you the appropriate form to fill out and sign. Unfortunately we cannot administer medication without a signed form.
What if I want to cancel my enrolment?
We simply require you to fill out our termination form, available from the office and ensure that you give at least 2 week’s notice. Your child must attend on their last day of care for you to be able to claim Child Care Benefit as reduced fees. If your child does not attend on their last booked day you will be charged FULL fees as we are unable to claim Child Care Benefit from the Government on your behalf.
Are all educators qualified First Aiders?
Yes all of our educators are qualified first aiders and regularly update their certificates. All educators at Smart Kidz have also gained their certificates in Asthma and Anaphylaxis training.
Can anybody pick my child up from childcare?
No, this is something that we are very strict about and take very seriously. On enrolment you are asked to nominate authorised contacts who you authorise to pick up your child. Only these people will be allowed to pick up your child and will be asked for photo identification before we will release your child to them. These people must be 18 years or over.
Is there a minimum amount of days my child can attend?
No, there isn’t a minimum but most of our children attend at least two day per week. We find at least two days per week is desirable as anything less makes it hard for the child to get used to our routine and it can take them a lot longer to settle into their new surroundings.
